Waste Service "Good Value for Money" say residents

Residents across Huntingdonshire agree that HDC's Waste and Recycling Service provides good value for money, according to results of a newly released survey.  

The district-wide survey carried revealed that 88% responses from residents were very satisfied with their general rubbish (black bin) collection service, whereas satisfaction was much lower for those using communal bins.

Respondents who took part were informed that HDC collects waste and recycling from just under 77,000 properties at an average cost per household of 61 pence per week. Three-quarters of respondents strongly agreed that this was a good value for money.

Whilst consensus was positive, nothing is perfect and there are always learning points to take away, with our District Council Conservative team already looking to find opportunities to improve service delivery to those who receive the assisted collection service.

The survey also highlighted the most popular way to receive information about waste collection services was through leaflets, followed by the Council’s website and via email. 

Other key findings from the survey show:

  • 76% of respondents said their green bin(s) were nearly full on collection day 

  • more than 78% of respondents were happy with the range of items that can be recycled through the kerbside recycling service

  • fewer than 15% said their bins were not returned correctly and 86% were very satisfied with the condition of the street after collections.

Executive Councillor for Operations and Regulation, Marge Beuttell said: “We want to thank residents for taking the time to take part in the survey. We are extremely pleased with the positive feedback; however we must not rest on our laurels and ensure we remain focussed on continuing to improve the service we provide, and one way we can do this, is by listening to the communication methods residents wish to be contacted via.”