Huntingdonshire District Council Conservatives continue to deliver on their Manifesto pledges by implementing yet more measures to ensure an effective and efficient council, having recently introduced a new a document upload facility to support customers applying for Housing Benefit and Council Tax Support.
The new function enables customers to read what evidence they need to provide and then attach multiple documents at the same time they submit the application, arriving at the back office within minutes. The new channel provides the facility for customers to upload information straight to the Revenues and Benefits Service at the council as and when it becomes available 24 hours a day, 7 days a week.
In 2018, the council received over two thousand electronic new claims, accounting for nearly 97% of all applications received and over two thousand change of circumstance forms, all requiring multiple supporting evidence documents. It is hoped, following a larger rollout and wider adoption by customers, that residents will find the claims process much easier and potentially receive awards of Housing Benefit and Council Tax faster.
Executive Councillor for Resources Jonathan Gray, said: "I am delighted with the early success of the document upload facility. Residents are using digital technology in all aspects of their lives to do online banking, shopping and much more, so expect to be able to work in the same ways with the council.
The new solution enables evidence to be automatically routed straight to officers so they can begin reviewing the information received quickly, and delivering a more efficient service."
The council also has an online portal to help residents access other services. Why not join the residents who are already experiencing the flexibility of accessing services all in one place 24 hours a day 7 days a week by signing up.